2026 ServiceNow Certified System Administrator (CSA) Exam

About this course

Update (May 2026)Reference links have been updated to reflect the Zurich release, in line with the current version of the ServiceNow Certified System Administrator (CSA) exam.Exam ObjectiveThis content is designed to help candidates prepare for the ServiceNow Certified System Administrator (CSA) exam by providing an extensive collection of practice questions. Each question includes detailed explanations, supported by visuals such as images, diagrams, screenshots, and reference links, all aligned with the most recent ServiceNow release.The CSA certification validates foundational knowledge and practical skills required to support ServiceNow platform configuration, implementation, and ongoing administration.Exam Preparation GuidanceAll practice questions are derived from official ServiceNow training courses and the ServiceNow product documentation. This material is intended strictly for exam practice and should not be considered official ServiceNow training or an authorized exam preparation resource.Exam Coverage AreasPlatform Overview and Navigation (6%)ServiceNow platform overviewPlatform capabilities and servicesServiceNow instancesNext Experience unified navigationInstance Configuration (10%)Application and plugin installationInstance personalization and customizationStandard platform user interfacesConfiguring Applications for Collaboration (19.5%)Lists, filters, and tagsList and form structureForm configurationForm templates and save optionsAdvanced form configurationTask management<