AI for Customer care

About this course

This specialization consists of three progressive courses designed to equip customer care and after sales professionals with AI literacy, practical training, hands-on skills, and the ability to create AI-powered apps, agentic workflows and agents. The program follows a structured learning journey, moving from foundational AI awareness to customer care-specific AI applications, and finally, AI-driven tool creation, automation and innovation. Why This Program? Designed specifically for customer care professionals—without technical expertise required Direct relevance for the daily job routines in customer care Interactive learning with hands-on exercises with AI tools, sandbox environments, and real-world applications Offers documentary style, high-quality video sessions with real-world examples and engaging storytelling Introduces various practical, customer care-specific AI use cases across different AI technologies and modalities Progressive projects focus on job-specific use case idea generation, conceptualization and creation Prepares learners to lead AI-driven transformation in customer care You progress from: AI Awareness: Understanding & experimenting with AI. AI Application: Applying AI tools and use cases in daily customer care workflows and routines. AI Creation & Innovation: Building custom AI-powered solutions in a playful way.