Apple Support Essentials for the IT Help Desk

About this course

Now featuring iOS 26, iPadOS 26, and macOS 26 Tahoe.Apple Support Essentials for the IT Help Desk is a hands-on course designed specifically for IT support professionals who are experienced with Windows or Android environments but need to build confidence supporting Apple devices. Whether your organization is rolling out Macs, iPads, or iPhones (or you're just seeing more Apple devices in your ticket queue) this course will help you get up to speed fast.You’ll learn the fundamentals of supporting iOS and macOS platforms, including how to navigate system settings, troubleshoot hardware and software issues, manage user accounts, and perform critical recovery tasks. We’ll cover the practical, real-world skills help desk staff need - like resetting devices, managing software updates, supporting Apple services, and identifying managed devices through MDM. You'll also explore remote support tools and techniques so you can provide assistance even when you’re not physically at the user's desk.This course is designed around real-world troubleshooting and support scenarios, which will become common place for techs who are just beginning to support Apple devices. You'll gain a working understanding of Apple hardware, operating systems, security features, and troubleshooting tools, empowering you to close Apple-related tickets faster and with greater confidence.By the end of the course, you'll have a solid foundation for providing first- and second-level support for Apple devices in business, education, or hybrid environments. Whether you're supporting a handful of Mac users or preparing for a broader Apple deployment, this course will help you become a more versatile and valuable member of your IT support team.