Boost Emotional Awareness

About this course

Boost Emotional Awareness is an intermediate-to-advanced short course within the B2B Sales Negotiation: Leveraging AI Professional Certificate that helps sales professionals read, interpret, and respond to emotions in high-stakes business conversations. In complex sales environments, success depends not only on what is said, but on understanding emotional dynamics such as tension, hesitation, confidence, and trust. This course turns emotional intelligence from a vague “soft skill” into a practical, observable capability. Learners explore the four core EI components—self-awareness, self-management, social awareness, and relationship management—and apply them by observing role-play scenarios, identifying emotional cues, and designing responses that support psychological safety and negotiation progress. Through videos, coach dialogs, and hands-on observation activities, learners develop disciplined emotional awareness that replaces guesswork with structured interpretation. By the end of the course, learners can recognize emotional signals and respond with professional intent, making emotional intelligence a repeatable advantage in negotiation.