Business Process Outsourcing
About this course
Business Process Outsourcing, one of the subset of outsourcing, is the contracting of the operations and responsibilities of specific business functions or processes to a third-party service provider. It primarily refers to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm. This course will discuss topics such as globalization, principles of outsourcing, the business process outsourcing industry, understanding the business side, and the management side of BPO.
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What you'll learn
- Define Business Process Outsourcing and differentiate it from other outsourcing models
- Analyze the impact of globalization on outsourcing decisions
- Identify key components of the BPO industry and major service categories
- Evaluate business drivers and risks associated with outsourcing
- Apply management techniques for vendor selection, contract negotiation, and performance monitoring
Course objectives
- Provide a comprehensive overview of BPO concepts and terminology
- Discuss strategic reasons for adopting BPO within an organization
- Outline the steps for managing outsourced business processes
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