C_C4H510_21 - SAP Service Cloud 2111 | Exam Questions

About this course

This practice test is also suitable for the old version of of the SAP Certification C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011.This course offers 115+ exam questions to prepare for your C_C4H510_21 certification. All of the relevant topic areas are covered in this practice test. Try to score at least 85% in this test. If you manage to pass our practice test, you are well prepared for the real SAP certification exam.Details of the SAP Certification Exam:ID: C_C4H510_21Title: SAP Certified Application Associate – SAP Service Cloud 2111Level: AssociateExam: 80 questionsCut Score: 65%Duration: 180 minsLanguages: EnglishAdditional Preparation Material:Course or Participant Handbook C4H440 (SAP Cloud for Customer 2111)Course or Participant Handbook C4H510 (SAP Cloud for Customer 2111)Topic Areas:Service Objects: >12%Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.Service Elements and Notification: 8% - 12%Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.Personalization and Extensibility: 8% - 12%Identify how to use personalization and extensibility, including mashups and custom business objects.Reporting: 8% - 12%Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashb