Community Moderation and Conflict Resolution

About this course

This course focuses on building safe, inclusive and well-governed online communities through effective moderation, conflict resolution, and crisis management. The course covers how to create clear community guidelines, moderate discussions with confidence, and respond thoughtfully to challenging situations. You’ll learn how to balance enforcement with a positive member experience, address misinformation responsibly, and apply inclusivity principles across community standards. This course also introduces how AI tools can support moderation workflows, helping managers identify emerging issues, improve efficiency, and make informed decisions while maintaining human judgment. By the end of the course, you’ll be equipped to support healthy community environments that foster trust, safety, and long-term engagement.