CSA Zurich Delta Exam: ServiceNow Certified System Admin

About this course

Latest update (April 2026): Added and updated Zurich release questions and their reference links in the answer explanation section in alignment with the ServiceNow Zurich Delta exam.Exam PurposePrepare for the 'ServiceNow Certified System Administrator (CSA)' delta exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots, and reference links, all built in the latest ServiceNow release!The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.Exam PreparationExam questions are based on the official ServiceNow Delta study guide and the ServiceNow release notes. This course should not be considered an official study or exam material and should only be used to practice for the Delta exam.Practice Test FocusTest 1: Zurich Delta ExamTest 2: Xanadu & Washington DC releasesTest 3: Vancouver releaseTest 4: Utah releaseTest 5: Tokyo releaseTest 6: Rome releaseTest 7: Quebec releaseTest 8: Paris releaseExam ScopePlatform Overview and Navigation (6%)ServiceNow Platform OverviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified NavigationInstance Configuration (10%)Installing applications and pluginsPersonalising/customising the instanceCommon user interfaces in the PlatformConfiguring Applications for Collaboration (19.5%)Lists, Filters, and Tags