Exam Preparation for ServiceNow Certified System Admin (CSA)

About this course

This course shows you how to prepare for the exam and what the exam looks like.Exam PurposeThe CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.Exam PreparationExam questions are based on official ServiceNow training materials and the ServiceNow documentation site. This course should not be considered an official study or exam material and should only be used to prepare for the mainline exam.Exam ScopePlatform Overview and Navigation (6%)ServiceNow Platform OverviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified NavigationInstance Configuration (10%)Installing applications and pluginsPersonalising/customising the instanceCommon user interfaces in the PlatformConfiguring Applications for Collaboration (19.5%)Lists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and saving optionsAdvanced Form ConfigurationTask ManagementVisual Task Boards (VTBs)Visualisations, Dashboards, and Platform AnalyticsNotificationsSelf-Service & Automation (19.5%)Knowledge ManagementService CatalogueWorkflow StudioVirtual AgentDatabase Management and Platform Security (30%)Data Schema Application/Access Control Importing DataCMD