edX
MOOC / Non-credit
0
How You Say It Matters: A Toolkit for Improving Communications About Academic Standing
About this course
The course walks you through concrete techniques for communicating about academic standing in ways that keep students motivated rather than discouraged. It shows how to apply psychological insights to the wording, tone, and structure of messages, and offers examples of phrasing that supports student resilience. You’ll see real‑world scenarios and practice crafting communications that balance honesty with encouragement.
B
74/100
CourseAsk score
- What the provider tells you
- 31/45
- Who stands behind it
- 35/35
- How complete the listing is
- 8/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- identify psychological factors that affect student reactions to academic standing notices
- select language and tone that maintain motivation during difficult academic conversations
- design communication templates that convey necessary information while supporting student well‑being
- apply empathy and framing strategies to feedback about academic performance
Course objectives
- understand the impact of messaging on student motivation
- learn specific phrasing techniques for academic standing communications
- practice creating supportive messages for students in difficulty
Communication Skills
#communication
#student motivation
#educator skills
#academic support
#psychological attunement
#educational communication
#supportive messaging
#academic advising
#student communication
#motivational language
#psychological safety
#feedback framing
#empathy
#academic standing
#crisis communication
#higher education
Free
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