Jumpstart into Writing User-Friendly Procedures

About this course

Is this course for you?This course is for you if you answer yes to one or more of the following...You don't know where to start in creating or revamping your company proceduresYou've never been trained how to write a procedureYou struggle with, or even dread, writing as part of your jobYou've never been shown how to organize information with the end-user in mindYou typically just brain dump information into a document without a plan or structure to followYour documents are long-winded, full of long paragraph text and passive sentences that nobody wants to readWhat are the learning objectives for this course?The following summarises the learning outcomes you should expect from each section.IntroductionGet familiar with the course layout.Understand definitions and best practice to writing procedures.Learn the difference between a procedure, policy and work instruction.Define the ProcessThis module is all about understanding the process you are writing about.Learn how to process map the process with your Subject Matter Experts (SMEs).Why it’s important to understand where decision points are in the process.Some ways to document and use your process map in your writing.Create Your DocumentThis module is where you start your document – but the most important things here are about structure, not about writing content.Learn what information goes where in a document.Create your sections based on the process map you developed from the previous module.Organise Your ContentNow it’s time to write the content!ConclusionsWhat should your next steps be?<