Master Customer Success and Product Management Collaboration

About this course

The success of your product is directly tied to how well your customer success and product management teams work together.This crash course is for you if you are just interested in actionable insights that you can apply immediately to create synergies that drive customer satisfaction and product innovation.Let’s look at the contents of this courseThe course breakdown:● Course introduction – Essential information and concept building Learn what is Customer Success Management, Product Management, and what is a product roadmap and how to align both teams on the product roadmap● Communication Part 1 - How to communicate customer information to the Product Management team and the Product OwnerLearn practical methods to make information delivery and sharing better for each other● Net Promoter Score (NPS)Master the art of using Net Promoter Score (NPS) to gauge customer loyalty and satisfaction, and turn these insights into actionable strategies. Learn how to treat NPS detractors, passives and promoters and supercharge customer retention● How to Use Data to Understand CustomersUnderstand how to leverage customer data to make informed decisions that drive customer success, product design and product development. Learn about data metrics such as Monthly Recurring Revenue Rate (MRR), Monthly Active Users (MAUs), Time to Value (TTV), Customer Journey Mapping, Customer Satisfaction Score (CSAT), Open Ended Feedback and much more.Learn about the tools to collect product usage data and incorporate customer feedback in product design and product development● Communication Part 2 - Communication and Collaboration between TeamsDiscover communication techniques that break down silos and foster transparency and collaboration. Upgrade your soft