Navigating Difficult Conversations

About this course

Conflict at work is unavoidable, and the cost of mishandling it shows up in stalled projects, damaged relationships, and disengaged teams. This Specialization teaches you how to handle disagreement, resolve conflict, and create safe spaces for tough conversations across three connected courses led by conflict resolution expert Lynne Hurdle and inclusion strategist Sterling De Sutter Summerville. You'll practice active and strategic listening, manage emotions under pressure, apply hostage negotiation tactics, avoid the most common conflict-resolution mistakes, and build inclusive, psychologically safe environments where teams can raise hard issues. By the end, you'll be ready to lead difficult conversations with confidence, resolve workplace conflict productively, and advocate for a culture where tough dialogue is welcomed instead of avoided.