Practice Tests: ServiceNow ITSM Professional Suite

About this course

Latest update (April 2026): Updated all practice questions to the latest ServiceNow release: Zurich.Exam Purpose Prepare for the 'ServiceNow IT Service Management (ITSM) Professional Suite' exams with the most comprehensive set of practice questions and detailed explained answers, built in the latest ServiceNow release!'ServiceNow ITSM Professional' is known as a Suite certification, which is an aggregation of multiple certifications that align with the ITSM product packages and is automatically granted when the required certification set is complete.Becoming an IT Service Management Professional certified means you have the resources, knowledge, and experience necessary to create and work on records through each of the covered ITSM application lifecycles. You will be able to demonstrate each application lifecycle from a personal viewpoint, articulate the value and the baseline features of each of the covered ITSM applications, and start thinking about the critical decisions to be made during the implementation of these ServiceNow ITSM applications.Exam Preparation There are four different exams for the 'ServiceNow ITSM Professional Suite':Certified Implementation Specialist - IT Service Management (CIS - ITSM) examPerformance Analytics (PA) Micro-Certification examPredictive Intelligence (PI) Micro-Certification examVirtual Agent (VA) Micro-Certification examExam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered an official study or exam material and should only be used to practice for the mainline exam.CIS-ITSM Exam ScopeIncident Management (25%)Problem Management (15%)Change Management (25%)Service Portfolio Management (5%)S