Process & Policy Execution

About this course

Streamline HR operations in this practical course designed for HR professionals who communicate policies and manage workflows. Through hands-on activities using Microsoft 365 tools, you'll learn to craft policy communications that drive compliance, automate document handling with Power Automate, and solve recurring process problems at their root cause. This course is perfect for HR managers and coordinators who want to transform reactive administration into proactive process optimization. Starting with policy communication fundamentals and progressing to workflow automation and root cause analysis, you'll develop the skills needed to ensure nothing falls through the cracks while connecting every task to strategic priorities. Upon completion, you'll be able to: 1. Communicate HR policy updates effectively using Microsoft Outlook and Teams, including tracking engagement and following up with non-responders 2. Distribute policies and track acknowledgements through Teams announcements and e-signature integrations 3. Automate HR document workflows using Power Automate and monitor flow performance to ensure reliability 4. Apply root cause analysis using the 5-Whys technique to diagnose and resolve HR process problems 5. Align daily HR tasks with organizational OKRs using Microsoft Planner to ensure strategic focus