ServiceNow CIS FSM

About this course

CIS- FSM Field Service ManagementServiceNow ® Field Service Management (FSM) helps companies efficiently manage location‑based work tasks. FSM Implementation focuses specifically on FSM applications and related functionality, most of which may be configured during an implementation using a low‑code or no‑code approach. FSM Implementation provides practical skills to accelerate FSM implementations.In this 2‑day interactive oficial ServiceNow course attendees gain the skills for the effective implementation of the ServiceNow Field Service Management application. This course is designed for Implementation Specialists responsible for set‑up and configuration of the Field Service Management application. A combination of lecture, group discussions, and lab work helps attendees develop skills to achieve the following:Examine and import foundational dataAnalyze and implement customer business requirementsUse industry good practice for an FSM implementationSet‑up FSM configurationConfigure Work Order Form and Mandatory SkillsCreate a Questionnaire and a Targeted CommunicationCreate Advanced Maintenance Plans and Maintenance SchedulesConfigure Central Dispatch and Dynamic SchedulingConfigure an Appointment Booking ServiceConfigure Advanced Time Recording and Time Sheet PolicyConfigure Contextual KnowledgeDiscuss Mobile and MapsDiscuss common FSM integrations scenarios and good practicesConfigure FSM Performance Analytics DashboardPrerequisitesServiceNow Fundamentals or Certified System Administrator (CSA)Field Service Management Fundamentals (trainning)ServiceNow recommends that attendees have three to six months of hands on