ServiceNow CSM Zurich Delta Practice Test

About this course

Delta exams are required for holders of mainline ServiceNow certifications who did not take the certification exam for the latest release (i.e., Zurich).Delta exam period for ZurichJanuary 16, 2026 – April 16, 2026Exam detailsUsually consists of 20 or fewer questionsOpen book, non‑proctored, and timed (1–1.5 hours)Focuses on ServiceNow updates related to the Zurich release Annual maintenance fee$200 USD ($100 USD for ServiceNow Partner organizations)Fee is due during the Zurich delta exam period (Jan 16 – Apr 16, 2026)Applies to mainline certification holders who have held at least one certification for 1 year or longer by the start of the maintenance windowDelta exam requirementsYou must take the Zurich delta exam if you did not certify directly on the Zurich releaseTo check your status:Log in to Now LearningGo to My CertificationsIf the status is “At Risk”, the delta exam must be completed before April 16, 2026AttemptsYou can attempt the delta exam up to 5 times After April 16, 2026If you do not pass the delta exam or do not pay the maintenance fee (if applicable):Your certification becomes inactiveYou must retake the full, proctored mainline certification exaContentDelta exam content is based on Zurich release notesOfficial