ServiceNow Service Mapping Zurich Delta Practice Test

About this course

Delta exams are required for holders of mainline ServiceNow certifications in Service Mapping who did not take the certification exam on the latest release (i.e., Zurich).Zurich Delta Exam PeriodJanuary 16, 2026 – April 16, 2026Exam DetailsTypically 20 questions or fewerOpen book, non‑proctored, and timed (approximately 1–1.5 hours)Focuses exclusively on Service Mapping features, enhancements, and changes introduced in the Zurich releaseAnnual Maintenance Fee$200 USD$100 USD for ServiceNow Partner organizationsThe fee is due during the Zurich delta exam window (Jan 16 – Apr 16, 2026)Applies to Service Mapping mainline certification holders who have held at least one certification for 1 year or longer by the start of the maintenance windowDelta Exam RequirementYou must complete the Zurich Service Mapping delta exam if you did not certify directly on the Zurich release.To Check Your StatusLog in to Now LearningGo to My CertificationsIf the status is “At Risk”, the delta exam must be completed by April 16, 2026AttemptsUp to 5 attempts are allowed during the delta exam periodAfter April 16, 2026If you do not pass the delta exam or do not pay the maintenance fee (if applicable):Your Service Mapping certification becomes inactiveYou must retake the full, proctored mainline Service Mapping certification exam</