ServiceNow System Administrator (CSA) Tests - January 2025

About this course

Exam PurposePrepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots and reference links, all built in the latest ServiceNow release!The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.Exam PreparationExam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.Exam ScopePlatform Overview and Navigation (7%)ServiceNow Platform OverviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified NavigationInstance Configuration (11%)Installing applications and pluginsPersonalising/customising the instanceCommon user interfaces in the PlatformConfiguring Applications for Collaboration (20%)Lists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and saving optionsAdvanced Form ConfigurationTask ManagementVisual Task Boards (VTBs)Reporting, Dashboards, and Performance AnalyticsNotificationsSelf-Service & Automation (20%)Knowledge ManagementService CatalogueFlow DesignerVirtual AgentDatabase