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Simulation of Call Centre Operations Using R Simmer
Coursera MOOC / Non-credit all levels

Simulation of Call Centre Operations Using R Simmer

About this course

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

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  • English · All Levels

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