Best contact center Courses Online
We compared 17 Contact Center courses currently listed on Udemy, edX and Coursera, priced from $9.99 to $199.99. 13 of them teach the subject directly and 4 are built around a certification exam. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses in our catalog
- 22
- Compared here
- 17
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1
Udemy CertificateAmazon Connect: Launch Your Cloud-Based Contact Center
Are you ready to take control of your own cloud-based contact center? Look no further, because this course is tailored just for YOU! In a few simple steps, I will guide you through the process of setting up a high...
$199.99listed price -
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2
edX MOOC / Non-creditContact Center AI (CCAI) Platform
Offered by Google Cloud
This course on the Contact Center AI (CCAI) Platform provides an in-depth understanding of how artificial intelligence is employed in customer service settings. You'll explore key functionalities of the CCAI platform and...
$81.00listed price -
3
Contact Center Accredited Professional Exam Prep
About the Contact Center Accredited Professional CredentialThe Contact Center Accredited Professional credential recognizes individuals who can design, plan, and deliver customer-focused solutions using Salesforce Contac...
$19.99listed price -
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4
Contact Center Accredited Professional Exam Prep
About the Contact Center Accredited Professional CredentialThe Contact Center Accredited Professional credential is intended for individuals who plan, design, and deliver customer solutions using Salesforce Contact Cente...
$19.99listed price -
5
Contact Center Accredited Professional Exam Prep
About the Contact Center Accredited Professional CredentialThe Contact Center Accredited Professional credential recognizes individuals who are able to discover, design, plan, and deliver product value using Salesforce C...
$19.99listed price -
6
Udemy CertificateSalesforce Service Cloud Consultant Exámenes 2026
Bienvenido a su suite de preparación definitiva para la certificación Salesforce Certified Service Cloud Consultant.En el panorama comercial actual centrado en el cliente, ofrecer un servicio excepcional es una ventaja c...
$149.99listed price -
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7
Udemy CertificateSalesforce Service Cloud Consultant Certification Course
The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement OmniChannel, crea...
$39.99listed price -
8
Udemy CertificateSalesforce Certified Service Cloud Consultant Test QA
Are you ready to prepare for the Salesforce Certified Service Cloud Consultant exam ?The Salesforce Certified Service Cloud Consultant program is designed for professionals who have experience implementing Salesforc...
$19.99listed price -
9
Udemy CertificateSalesforce Service Cloud Practical Tests - 100% PASS
The Salesforce Certified Service Cloud Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The intended audience has proven experi...
$19.99listed price -
10
Udemy CertificateBuild a Chatbot on Salesforce using Einstein Bots
This course will teach you how to build chatbots directly on the Salesforce Platform using Einstein Bots. The Einstein Bot Builder provides a very easy to use graphical interface to create a full-fledged bot in a matter...
$49.99listed price -
11
Udemy CertificateAmazon Connect Complete Training Course
Amazon Connect is a highly scalable cloud based contact center solution that can be quickly built and deployed with only a few clicks. It includes both voice and chat providing an Omnichannel experience for the customers...
$34.99listed price -
12
Udemy CertificateIP Office Server Advanced
Our course material, like the Avaya IP Office Server training, are continually evolving. We have released a new version of the 2021 course.Are you looking for Unified Communications and Contact Center Training enabling A...
$199.99listed price -
13
Udemy CertificateWhat You Need To Know About CCaaS
We have all hear the term, it has become the new business buzzword but what exactly is CCaaS? Who is it for? How does it work and most importantly, why aren't all the letters just capitalized? You will learn the an...
$24.99listed price -
14
Coursera MOOC / Non-creditAmazon Connect Routing Fundamentals
Offered by Amazon Web Services
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the...
$49.00listed price -
15
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Offered by Amazon Web Services
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to...
$9.99listed price -
16
edX MOOC / Non-creditHandle Consumer Interactions with CCAIP
Offered by Google Cloud
This course teaches contact center agents about the core features and functionality in Contact Center AI Platform (CCAIP) for handling consumer interactions via chat and call.
$20.00listed price -
17
![Salesforce Certified Service Cloud Consultant [WI25]](https://i.udemycdn.com/course/480x270/5089376_5af6_2.jpg)
Salesforce Certified Service Cloud Consultant [WI25]
A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions usi...
$24.99listed price
What the prices here tell you
The 17 priced courses on this page run from $9.99 to $199.99, with the middle of the range around $24.99 — a spread of $190.00. That is a wide gap for one subject. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Udemy, edX and Coursera. The platforms differ in how they sell: some charge once per course, others expect a subscription, and the listed price is not always what you pay at checkout after a promotion.
Courses versus exam preparation
4 of the entries here are built around a certification exam rather than teaching Contact Center from scratch. They are the right choice only if you already know the material and want to pass a specific exam; if you are starting out, pick one of the taught courses first and come back to exam preparation afterwards.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.