25 Best Customer Service Courses Online

Dell Technologies Customer Service for Technical Support

Offered by Dell Technologies

This course is designed for aspiring IT professionals who are eager to excel in the dynamic field of technical support. No previous experience is necessary. This course is aimed at equipping participants with the essenti...

Customer Service - Retail

This course offers a comprehensive look into the evolving landscape of customer service, especially within the retail sector. It’s designed to equip professionals with essential skills and knowledge that align with curre...

Empathy in Customer Service: Skills That Build Trust

Customers don’t just want answers—they want to feel understood.Consider these numbers:• 80% of consumers prefer brands that show understanding and care• 59% of customers will walk away after multiple bad experiences (and...

Customer Service Excellence Capstone

Offered by Microsoft

Prove your readiness to excel in modern customer-facing roles with this high-impact Customer Service Excellence Capstone. Designed as the culminating experience of the program, this course challenges you to integrate AI-...

Commercial Skills: Negotiation, Sales, Customer service

Offered by Chris Croft Training

Strong commercial skills are essential for succeeding at all stages of your career. This course is taught by world renowned business trainer Chris Croft, and is delivered through short, bite-sized videos packed with prac...

Empathy In Customer Service To Make Customers Feed Cared For

Offered by Alex Genadinik

Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your busin...

Mastering Generative AI for Customer Service Excellence

Offered by Edureka

Mastering Generative AI for Customer Service Excellence is an industry-aligned specialization that helps professionals design, implement, and manage AI-powered customer service systems that are intelligent, efficient, an...

Customer Service Essentials: 20 Skills for Happy Clients

Offered by STARWEAVER

Designed for frontline service professionals, this fast-paced microlearning course builds essential skills for delivering standout customer experiences under pressure. In 20 focused, 90-second video lessons, learners pra...

Create a Customer Service Survey in Microsoft Forms

Offered by Coursera

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed t...

GenAI for Customer Service Teams

Offered by Coursera

"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for c...

The Art of Exceptional Customer Service

This course focuses on enhancing your customer service skills, which are essential for anyone looking to excel as a business owner, manager, or agent. You'll delve into effective strategies for connecting with different...

The Art of Exceptional Customer Service 1 Day Full Training

This course offers an insightful look into the world of customer service, drawing on the instructor's extensive experience in real estate and hospitality. You'll gain practical tools to handle challenging customer intera...

Customer Service Master Class

Customer service is the new battle ground for business. Customers can go almost anywhere for a product or service these days but when they receive service beyond their furthest expectations they rave about it, tell all t...

Using Surveys To Improve Your Customer Service

Offered by Alex Genadinik

Learn how to create effective customer surveys to aid your customer service, how to technically put together a feedback form, and what kinds of questions can be most effective at getting you true insight about the experi...

Customer Service, Customer Support, Customer Experience

Offered by Alex Genadinik

Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every s...

2026 Introduction To Customer Service & Customer Support

Offered by Alex Genadinik

Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively com...

AI for Customer Service Professionals

Offered by Microsoft

Transform customer support with AI. Learn to implement chatbots, analyze sentiment, automate ticketing, and boost CSAT—without deep technical skills.

MB-230 Dynamics 365 Customer Service Tests

Prepare for the MB-230 Microsoft Dynamics 365 Customer Service exam with this focused practice test course. This course is designed for learners who want to test their knowledge of Dynamics 365 Customer Service, case man...

Simulado Microsoft Dynamics 365 Customer Service MB-230

Simulado Microsoft Dynamics 365 Customer Service MB-230. Este teste prático foi desenhado para profissionais que buscam a certificação de consultor funcional em atendimento ao cliente. A gestão eficiente do suporte é um...

Simulado MB-230: Dynamics 365 Customer Service Consultant

Este simulado abrangente é projetado para preparar profissionais de TI, consultores e especialistas em atendimento ao cliente para a certificação MB-230, validando suas habilidades como Consultores de Serviço ao Cliente...

MB-230: Dynamics 365 Customer Service Functional Consultant

Prepare with confidence for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant with a complete set of realistic practice tests designed to help you assess your readiness, identify weak areas, and...

Exam MB-230: Microsoft Dynamics 365 for Customer Service

Our course content, like the Microsoft Dynamics 365 – MB 230 certification exam, is continually evolving. We have released a new version of the 2019 course, with a stronger and deeper focus on end to end customer service...

Microsoft Dynamics 365 Customer Service Functional Exam

Unlock Your Success with MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant Practice ExamsPrepare with Confidence: Gain an edge with not one, not two, but three meticulously crafted, high-quality practi...

Tests for Microsoft Dynamics 365 Customer Service MB-230

Disclaimer:Tests for Microsoft Dynamics 365 Customer Service MB-230 is an independent publication and is neither affiliated with, nor authorized, sponsored, or approved by, Microsoft Corporation.Course content is subject...

MB-230: Microsoft Dynamics 365 Customer Service Mastery

Learn from Udemy's top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish's hands-on approach and clear explanations will make complex con...