Guide to the SHRM BASK for the CP & SCP exams: Interpersonal

About this course

This course is part of series of courses that use SHRM's Body of Applied Skills and Knowledge (BASK) to teach content for the SHRM Certified Professional and SHRM Senior Certified Professional exams. The BASK is the Society for Human Resource Management's official outline of content for the CP and SCP exams.Ambar of Be Ready HR, a dynamic and empathetic instructor with test-prep tutoring experience, an MBA in HR, and her SCP certification, will lead you through this course and get you feeling knowledgeable and confident on interpersonal content as it relates to Human Resources.The course is divided into the 3 BASK Interpersonal competencies (Relationship Management, Communication, Global Mindset) and includes 12 key concepts categories (Types of Conflict; Conflict Resolution Strategies; Negotiation Tactics, Strategies, and Styles; Trust-Building Techniques; Elements of Communication; General Communication Techniques; Communication Techniques for Specialized Situations; Communications Media, Elements of Nonverbal Communication; Cultural Norms, Values, and Dimensions; Techniques for Bridging and Leveraging Individual Differences and Perceptions; Best Practices for Creating and Managing Globally Diverse Workforces) as well as explanations for each of the 58 associated key concepts. Notetaking documents for each competency that contain all course slides are included as are knowledge checkpoint quizzes for each competency. Optional encouragement videos are also offered.