Master Microsoft Dynamics 365 Unified Service Desk (USD)
About this course
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Unified Service Desk (USD)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best.
63/100
CourseAsk score
- What the provider tells you
- 39/45
- Who stands behind it
- 8/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- Configure Unified Service Desk workspaces and agents
- Integrate USD with Dynamics 365 Customer Service modules
- Customize the USD user interface and scripts
- Implement routing and queuing rules for service agents
- Troubleshoot and optimize USD deployments
Course objectives
- Provide hands‑on guidance for installing and configuring USD
- Demonstrate how to connect USD to existing Dynamics 365 environments
- Show techniques for customizing screens and actions within USD
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